Refund Policy

At Spatrev, we strive to deliver a high-quality AI trading scanner and signal service. We understand that circumstances can change, and this policy explains when and how you may request a refund for a subscription payment.

1. Subscription Payments

Spatrev offers subscription plans (monthly and/or annual) that grant access to our AI scanner, trading signals, and related features. All subscription payments are processed securely through our payment partners (Paystack / Flutterwave).

2. Eligibility for a Refund

You may be eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 48 hours of the original payment being processed.
• You have not made significant use of the premium features included in your subscription (e.g., you have not received premium signals, accessed the scanner, or used expert signals during the subscription period).
• Your account is in good standing and has not violated our Terms of Service.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The refund request is made more than 48 hours after payment.
• Premium features have already been accessed or consumed during the subscription period.
• The subscription was purchased as part of a promotional offer or discounted campaign.
• Dissatisfaction with trading results — our service provides AI analysis and signals, not guaranteed profits.
• Account suspension or termination due to a violation of our Terms of Service.
• Renewal charges where a cancellation was not submitted in advance.

4. How to Request a Refund

To request a refund, contact our support team by email within the eligible window:

Please include your registered email address, the date of payment, and a brief reason for your request. We will review and respond within 3 business days.

5. Refund Processing

Approved refunds are returned to the original payment method and may take 5–10 business days to reflect, depending on your bank or card issuer. Spatrev is not responsible for delays caused by financial institutions.

6. Cancellations

You may cancel your subscription at any time from your account dashboard. Cancellation stops future billing but does not automatically trigger a refund for the current billing period. You will continue to have access to your plan until the end of the paid period.

7. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of Spatrev after any changes constitutes your acceptance of the updated policy.